@article{Apkon_Leonard_Probst_DeLizio_Vitale_2004, address={London}, title={Design of a safer approach to intravenous drug infusions: failure mode effects analysis}, volume={13}, url={http://0-qualitysafety.bmj.com.pugwash.lib.warwick.ac.uk/content/13/4/265.full}, DOI={10.1136/qshc.2003.007443}, number={4}, journal={Quality & safety in health care}, publisher={BMJ Publishing Group}, author={Apkon, M. and Leonard, J. and Probst, L. and DeLizio, L. and Vitale, R.}, year={2004}, pages={265–271} }
@article{Apkon_Leonard_Vitale_DeLizio_Probst_2004, title={Design of a safer approach to intravenous drug infusions: failure mode effects analysis}, volume={13}, DOI={10.1136/qshc.2003.007443}, number={4}, journal={Quality and Safety in Health Care}, author={Apkon, M and Leonard, J. and Vitale, R. and DeLizio, L. and Probst, L.}, year={2004}, pages={265–271} }
@article{Armitage_Neary_Hollingsworth_Ashley_2010, title={A practical guide to Failure Mode and Effects Analysis in health care: Making the most of the team and its meetings}, volume={36}, url={http://www.jointcommissionjournal.com/article/S1553-7250(10)36053-3/pdf}, DOI={10.1016/S1553-7250(10)36053-3}, number={8}, journal={Joint Commission Journal on Quality and Patient Safety}, author={Armitage, G. and Neary, M. and Hollingsworth, G. and Ashley, L.}, year={2010}, pages={358–351} }
@article{Barach_Small_2000a, title={Reporting and preventing medical mishaps: lessons from non-medical near miss reporting systems}, volume={320}, DOI={10.1136/bmj.320.7237.759}, number={7237}, journal={BMJ}, author={Barach, Paul and Small, Stephen D.}, year={2000}, pages={759–763} }
@article{Barach_Small_2000b, address={London}, title={Reporting and preventing medical mishaps: lessons from non-medical near miss reporting systems}, volume={320}, url={http://0-www.jstor.org.pugwash.lib.warwick.ac.uk/stable/25187418}, DOI={10.1136/bmj.320.7237.759}, number={7237}, journal={BMJ: British Medical Journal}, publisher={British Medical Association}, author={Barach, Paul and Small, Stephen D.}, year={2000}, pages={759–763} }
@article{Barber_Franklin_Burnett_Parand_Shebl_2012, title={Failure mode and effects analysis: Views of hospital staff in the UK}, volume={17}, url={https://arlir.iii.com/nonret~S0&atitle=Failure+mode+and+effects+analysis:+Views+of+hospital+staff+in+the+UK&title=Journal+of+Health+Services+Research+and+Policy&aufirst=N.&auinit=&aulast=Barber&issn=13558196&eissn=&coden=&volume=17&issue=1&spage=37&epage=43&quarter=&ssn=&date=2012&sid=&reqtype3}, number={1}, journal={Journal of Health Services Research and Policy}, author={Barber, N. and Franklin, B. and Burnett, S. and Parand, A. and Shebl, N.}, year={2012}, pages={37–43} }
@article{Benn_Koutantji_Wallace_Spurgeon_Rejman_Healey_Vincent_2009a, title={Feedback from incident reporting: information and action to improve patient safety}, volume={18}, DOI={10.1136/qshc.2007.024166}, number={1}, journal={Quality and Safety in Health Care}, author={Benn, J. and Koutantji, M. and Wallace, L. and Spurgeon, P. and Rejman, M. and Healey, A. and Vincent, C.}, year={2009}, pages={11–21} }
@article{Benn_Koutantji_Wallace_Spurgeon_Rejman_Healey_Vincent_2009b, address={London}, title={Feedback from incident reporting: information and action to improve patient safety}, volume={18}, url={http://0-qualitysafety.bmj.com.pugwash.lib.warwick.ac.uk/content/18/1/11.full}, DOI={10.1136/qshc.2007.024166}, number={1}, journal={Quality & safety in health care}, publisher={BMJ Publishing Group}, author={Benn, J. and Koutantji, M. and Wallace, L. and Spurgeon, P. and Rejman, M. and Healey, A. and Vincent, C.}, year={2009}, pages={11–21} }
@book{Berwick_Godfrey_Roessner_2002, address={San Francisco, Calif}, title={Curing health care: new strategies for quality improvement : a report on the National Demonstration Project on Quality Improvement in Health Care}, publisher={Jossey-Bass}, author={Berwick, Donald M. and Godfrey, A. Blanton and Roessner, Jane}, year={2002} }
@book{Bicheno_2004, address={Buckingham}, edition={3rd ed}, title={The new lean toolbox: towards fast, flexible flow}, publisher={PICSIE Books}, author={Bicheno, John}, year={2004} }
@book{Bicheno_2012, address={Buckingham}, title={The service systems toolbox: integrating lean thinking, systems thinking, and design thinking}, publisher={PICSIE Books}, author={Bicheno, John}, year={2012} }
@book{Bicheno_Catherwood_James_2005, address={Buckingham}, edition={Rev. ed}, title={Six sigma: and the quality toolbox for service and manufacturing}, publisher={Picsie Books}, author={Bicheno, John and Catherwood, Philip and James, Rob}, year={2005} }
@article{Burke_2003a, title={Infection Control — A Problem for Patient Safety}, volume={348}, DOI={10.1056/NEJMhpr020557}, number={7}, journal={New England Journal of Medicine}, author={Burke, John P.}, year={2003}, pages={651–656} }
@article{Burke_2003b, address={Boston (Mass.)}, title={Infection control--a problem for patient safety}, volume={348}, url={http://0-search.proquest.com.pugwash.lib.warwick.ac.uk/docview/223934778?accountid=14888}, number={7}, journal={The New England Journal of Medicine}, publisher={New England Journal of Medicine}, author={Burke, John P}, year={2003}, pages={651–656} }
@article{Chassin_2002, title={The Wrong Patient}, volume={136}, url={http://0-doi.org.pugwash.lib.warwick.ac.uk/10.7326/0003-4819-136-11-200206040-00012}, DOI={10.7326/0003-4819-136-11-200206040-00012}, number={11}, journal={Annals of Internal Medicine}, author={Chassin, Mark R.}, year={2002}, pages={826–833} }
@article{Cohen_Hilligoss_2010a, title={The published literature on handoffs in hospitals: deficiencies identified in an extensive review}, volume={19}, DOI={10.1136/qshc.2009.033480}, number={6}, journal={BMJ Quality & Safety}, author={Cohen, M. D. and Hilligoss, P. B.}, year={2010}, pages={493–497} }
@article{Cohen_Hilligoss_2010b, address={London}, title={The published literature on handoffs in hospitals: deficiencies identified in an extensive review}, volume={19}, url={http://0-qualitysafety.bmj.com.pugwash.lib.warwick.ac.uk/content/19/6/493.full}, DOI={10.1136/qshc.2009.033480}, number={6}, journal={Quality & safety in health care}, publisher={BMJ Publishing Group}, author={Cohen, M.D. and Hilligoss, P.B.}, year={2010}, pages={493–497} }
@article{Cook_Render_Woods_2000a, title={Gaps in the continuity of care and progress on patient safety}, volume={320}, DOI={10.1136/bmj.320.7237.791}, number={7237}, journal={BMJ}, author={Cook, Richard I. and Render, Marta and Woods, David D.}, year={2000}, pages={791–794} }
@article{Cook_Render_Woods_2000b, address={London}, title={Gaps in the Continuity of Care and Progress on Patient Safety}, volume={320}, url={http://0-www.bmj.com.pugwash.lib.warwick.ac.uk/content/320/7237/791}, DOI={10.1136/bmj.320.7237.791}, number={7237}, journal={BMJ: British medical journal}, publisher={British Medical Association}, author={Cook, Richard I. and Render, Marta and Woods, David D.}, year={2000}, pages={791–794} }
@article{Cusins_1994, title={Understanding Quality through Systems Thinking}, volume={6}, url={http://0-www.emeraldinsight.com.pugwash.lib.warwick.ac.uk/doi/pdfplus/10.1108/09544789410067853}, number={5}, journal={TQM magazine}, author={Cusins, Peter}, year={1994}, pages={19–27} }
@book{Dekker_2011, address={Boca Raton}, title={Patient safety: a human factors approach}, url={http://0-marc.crcnetbase.com.pugwash.lib.warwick.ac.uk/isbn/9781439852262}, publisher={CRC Press, Taylor & Francis Group}, author={Dekker, Sidney}, year={2011} }
@book{Dekker_Dekker_2006a, address={Farnham}, edition={2nd ed}, title={The field guide to understanding human error}, url={https://www.dawsonera.com/guard/protected/dawson.jsp?name=https://idp.warwick.ac.uk/idp/shibboleth&dest=http://www.dawsonera.com/abstract/9781472408402}, publisher={Ashgate Publishing Ltd}, author={Dekker, Sidney and Dekker, Sidney}, year={2006} }
@book{Dekker_Dekker_2006b, address={Aldershot, England}, title={The field guide to understanding human error}, publisher={Ashgate}, author={Dekker, Sidney and Dekker, Sidney}, year={2006} }
@book{Deming_2000, address={Cambridge, Mass}, edition={1st MIT Press ed}, title={Out of the crisis}, publisher={MIT Press}, author={Deming, W. Edwards}, year={2000} }
@misc{2006, title={Safety First: a report for patients, clinicians and healthcare managers}, url={http://webarchive.nationalarchives.gov.uk/20130107105354/http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_064159.pdf}, author={Department of Health}, year={2006} }
@book{Donaldson_Great Britain_2000, address={London}, title={An organisation with a memory: report of an expert group on learning from adverse events in the NHS.}, publisher={Stationery Office}, author={Donaldson, Liam J. and Great Britain}, year={2000} }
@book{Edvardsson_Øvretveit_Thomasson_1994, address={Maidenhead}, title={Quality of service: making it really work}, volume={Quality in Action}, publisher={McGraw-Hill}, author={Edvardsson, Bo and Øvretveit, John and Thomasson, Bertil}, year={1994} }
@book{Flin_O’Connor_Crichton_2008a, address={Farnham}, title={Safety at the sharp end: a guide to non-technical skills}, url={https://www.dawsonera.com/guard/protected/dawson.jsp?name=https://idp.warwick.ac.uk/idp/shibboleth&dest=http://www.dawsonera.com/abstract/9781472424006}, publisher={Ashgate Publishing Ltd}, author={Flin, Rhona H. and O’Connor, Paul and Crichton, Margaret}, year={2008} }
@book{Flin_O’Connor_Crichton_2008b, address={Aldershot, England}, title={Safety at the sharp end: a guide to non-technical skills}, publisher={Ashgate}, author={Flin, Rhona H. and O’Connor, Paul and Crichton, Margaret}, year={2008} }
@misc{2007, title={Investigation into outbreaks of Clostridium Difficile at Maidstone and Tunbridge Wells NHS Trust}, url={http://webarchive.nationalarchives.gov.uk/20060502043818/http://healthcarecommission.org.uk/_db/_documents/Maidstone_and_Tunbridge_Wells_investigation_report_Oct_2007.pdf}, author={Healthcare Commission}, year={2007} }
@book{Hollnagel, address={Ashgate, 2015}, edition={2nd edition}, title={Resilient health care Volume 2,. The resilience of everyday clinical work}, author={Hollnagel, Erik} }
@book{Hollnagel_Braithwaite_Wears_2013, address={Farnham}, title={Resilient health care}, volume={Ashgate studies in resilience engineering}, publisher={Ashgate}, author={Hollnagel, Erik and Braithwaite, Jeffrey and Wears, Robert L.}, year={2013} }
@book{Hollnagel_Woods_Leveson_2006, address={Aldershot, England}, title={Resilience engineering: concepts and precepts}, publisher={Ashgate}, author={Hollnagel, Erik and Woods, David D. and Leveson, Nancy}, year={2006} }
@book{Kohn_Corrigan_Donaldson_2000, address={Washington, D.C.}, title={To err is human: building a safer health system}, publisher={National Academy Press}, author={Kohn, Linda T. and Corrigan, Janet and Donaldson, Molla S.}, year={2000} }
@book{Leonard_Frankel_Simmonds_Vega_2004, address={Chicago, IL}, title={Achieving safe and reliable healthcare: strategies and solutions}, volume={ACHE management series}, publisher={Health Administration Press}, author={Leonard, Michael Steven and Frankel, Allan and Simmonds, Terri and Vega, Kathleen B.}, year={2004} }
@book{Liker_Meier_2006a, address={New York}, title={The Toyota way fieldbook: a practical guide for implementing Toyota’s 4Ps}, url={http://lib.myilibrary.com/browse/open.asp?id=86287&entityid=https://idp.warwick.ac.uk/idp/shibboleth}, publisher={McGraw-Hill}, author={Liker, Jeffrey K. and Meier, David}, year={2006} }
@book{Liker_Meier_2006b, address={New York}, title={The Toyota way fieldbook: a practical guide for implementing Toyota’s 4Ps}, publisher={McGraw-Hill}, author={Liker, Jeffrey K. and Meier, David}, year={2006} }
@article{McKee_2013a, title={Improving the safety of patients in England}, volume={347}, DOI={10.1136/bmj.f5038}, journal={BMJ}, author={McKee, M.}, year={2013}, pages={5038–5038} }
@article{McKee_2013b, address={London}, title={Improving the safety of patients in England}, volume={347}, url={http://0-www.bmj.com.pugwash.lib.warwick.ac.uk/content/347/bmj.f5038}, DOI={10.1136/bmj.f5038}, number={7921}, journal={BMJ: British medical journal}, publisher={British Medical Association}, author={McKee, Martin}, year={2013}, pages={f5038–f5038} }
@book{McNulty_Ferlie_2004, address={Oxford}, title={Reengineering health care: the complexities of organizational transformation}, publisher={Oxford University Press}, author={McNulty, Terry and Ferlie, Ewan}, year={2004} }
@misc{2013, title={Berwick Report into Improving the Safety of Patient}, url={https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/226703/Berwick_Report.pdf}, author={National Advisory Group on the Safety of Patients in England}, year={2013} }
@book{Norman_1988, address={New York}, title={The psychology of everyday things}, publisher={Basic Books}, author={Norman, Donald A.}, year={1988} }
@article{Patterson_Wears_2010, title={Patient handoffs: standardized and reliable measurement tools remain elusive.}, volume={36}, url={https://arlir.iii.com/nonret~S0&atitle=Patient+handoffs:+standardized+and+reliable+measurement+tools+remain+elusive.&title=Joint+Commission+Journal+On+Quality+And+Patient+Safety&aufirst=E.S.&auinit=&aulast=Patterson&issn=15537250&eissn=&coden=&volume=36&issue=2&spage=52&epage=61&quarter=&ssn=&date=2010&sid=&reqtype3}, number={2}, journal={Joint Commission Journal On Quality And Patient Safety}, author={Patterson, E.S. and Wears, R.L.}, year={2010}, pages={52–61} }
@book{Perrow_1999, address={Princeton, NJ}, title={Normal accidents: living with high-risk technologies}, publisher={Princeton University Press}, author={Perrow, Charles}, year={1999} }
@book{Perrow_2011, address={Princeton}, title={Normal Accidents: Living with High Risk Technologies}, url={http://WARW.eblib.com/patron/FullRecord.aspx?p=827819}, publisher={Princeton University Press}, author={Perrow, Charles}, year={2011} }
@article{Raduma-Tomas_Flin_Yule_Williams_2011, title={Doctors’ handovers in hospitals: a literature review}, volume={20}, url={http://0-doi.org.pugwash.lib.warwick.ac.uk/10.1136/bmjqs.2009.034389}, DOI={10.1136/bmjqs.2009.034389}, number={2}, journal={BMJ Quality & Safety}, author={Raduma-Tomas, M. A. and Flin, R. and Yule, S. and Williams, D.}, year={2011}, pages={128–133} }
@article{Reason_2000a, title={Human error: models and management}, volume={320}, DOI={10.1136/bmj.320.7237.768}, number={7237}, journal={BMJ}, author={Reason, J.}, year={2000}, pages={768–770} }
@book{Reason_1990, address={Cambridge [England]}, title={Human error}, publisher={Cambridge University Press}, author={Reason, J. T.}, year={1990} }
@book{Reason_1997a, address={Aldershot, Hants, England}, title={Managing the risks of organizational accidents}, publisher={Ashgate}, author={Reason, J. T.}, year={1997} }
@book{Reason_1997b, address={Aldershot, Hants, England}, title={Managing the risks of organizational accidents}, publisher={Ashgate}, author={Reason, J. T.}, year={1997} }
@article{Reason_2000b, address={London}, title={Human Error: Models and Management}, volume={320}, url={http://0-www.jstor.org.pugwash.lib.warwick.ac.uk/stable/25187420}, DOI={10.1136/bmj.320.7237.768}, journal={BMJ: British medical journal}, publisher={British Medical Association}, author={Reason, James}, year={2000}, pages={768–770} }
@book{Schonberger_2008a, address={Hoboken, N.J.}, title={Best practices in lean six sigma process improvement: a deeper look}, url={http://lib.myilibrary.com/browse/open.asp?id=109440&entityid=https://idp.warwick.ac.uk/idp/shibboleth}, publisher={John Wiley & Sons}, author={Schonberger, Richard}, year={2008} }
@book{Schonberger_2008b, address={Hoboken, N.J.}, title={Best practices in lean six sigma process improvement: a deeper look}, publisher={John Wiley & Sons}, author={Schonberger, Richard}, year={2008} }
@book{Seddon_2005, address={New York}, title={Freedom from command & control: rethinking management for lean service}, publisher={Productivity Press}, author={Seddon, John}, year={2005} }
@article{Shojania_2008a, title={The frustrating case of incident-reporting systems}, volume={17}, DOI={10.1136/qshc.2008.029496}, number={6}, journal={Quality and Safety in Health Care}, author={Shojania, K.G.}, year={2008}, pages={400–402} }
@article{Shojania_2008b, address={London}, title={The frustrating case of incident-reporting systems}, volume={17}, url={http://0-dx.doi.org.pugwash.lib.warwick.ac.uk/10.1136/qshc.2008.029496}, DOI={10.1136/qshc.2008.029496}, number={6}, journal={Quality and Safety in Health Care}, publisher={BMJ Publishing Group}, author={Shojania, K.G.}, year={2008}, pages={400–402} }
@book{Slack_Brandon-Jones_Johnston_2013a, address={Boston, Mass}, edition={7th edition}, title={Operations management}, url={http://lib.myilibrary.com/browse/open.asp?id=502442&entityid=https://idp.warwick.ac.uk/idp/shibboleth}, publisher={Pearson Education UK}, author={Slack, Nigel and Brandon-Jones, Alistair and Johnston, Robert}, year={2013} }
@book{Slack_Brandon-Jones_Johnston_2013b, address={Harlow, England}, edition={Seventh edition}, title={Operations management}, publisher={Pearson}, author={Slack, Nigel and Brandon-Jones, Alistair and Johnston, Robert}, year={2013} }
@article{Spear_Kent Bowen_1999, title={Decoding the DNA of the Toyota Production System}, volume={77}, url={http://0-search.ebscohost.com.pugwash.lib.warwick.ac.uk/direct.asp?db=bth&jid=HBR&scope=site}, number={5}, journal={Harvard business review}, author={Spear, S. and Kent Bowen, H.}, year={1999}, pages={96–106} }
@article{Sujan_Chessum_Rudd_Fitton_Inada Kim_Spurgeon_Cooke_2013, title={Emergency Care Handover (ECHO study) across care boundaries – the need for joint decision making and consideration of psychosocial history}, volume={30}, url={http://0-doi.org.pugwash.lib.warwick.ac.uk/10.1136/emermed-2013-203113.17}, DOI={10.1136/emermed-2013-203113.17}, number={10}, journal={Emergency Medicine Journal}, author={Sujan, M. and Chessum, P. T. and Rudd, M. and Fitton, L. and Inada Kim, M. and Spurgeon, P. and Cooke, M. W.}, year={2013}, pages={873–873} }
@article{Sujan_2012, title={A novel tool for organisational learning and its impact on safety culture in a hospital dispensary}, volume={101}, url={http://0-doi.org.pugwash.lib.warwick.ac.uk/10.1016/j.ress.2011.12.021}, DOI={10.1016/j.ress.2011.12.021}, journal={Reliability Engineering & System Safety}, author={Sujan, Mark A.}, year={2012}, pages={21–34} }
@article{Taxis_Barber_2003a, title={Causes of intravenous medication errors: an ethnographic study}, volume={12}, DOI={10.1136/qhc.12.5.343}, number={5}, journal={Quality and Safety in Health Care}, author={Taxis, K and Barber, N.}, year={2003}, pages={343–347} }
@article{Taxis_Barber_2003b, address={London}, title={Causes of intravenous medication errors: an ethnographic study}, volume={12}, url={http://0-qualitysafety.bmj.com.pugwash.lib.warwick.ac.uk/content/12/5/343.full}, DOI={10.1136/qhc.12.5.343}, number={5}, journal={Quality & safety in health care}, publisher={BMJ Publishing Group}, author={Taxis, K. and Barber, N.}, year={2003}, pages={343–347} }
@book{Vincent_2010, address={Chichester, West Sussex, UK}, title={Patient safety}, publisher={Wiley-Blackwell}, author={Vincent, Charles}, year={2010} }
@article{Vincent_Neale_Woloshynowych_2001a, title={Adverse events in British hospitals: preliminary retrospective record review}, volume={322}, DOI={10.1136/bmj.322.7285.517}, number={7285}, journal={BMJ}, author={Vincent, Charles and Neale, Graham and Woloshynowych, Maria}, year={2001}, pages={517–519} }
@article{Vincent_Neale_Woloshynowych_2001b, address={London}, title={Adverse events in British hospitals: preliminary retrospective record review}, volume={322}, url={http://0-www.bmj.com.pugwash.lib.warwick.ac.uk/content/322/7285/517}, DOI={10.1136/bmj.322.7285.517}, journal={BMJ: British medical journal}, publisher={British Medical Association}, author={Vincent, Charles and Neale, Graham and Woloshynowych, Maria}, year={2001}, pages={517–519} }
@article{de Vries_Ramrattan_Smorenburg_Gouma_Boermeester_2008a, title={The incidence and nature of in-hospital adverse events: a systematic review}, volume={17}, DOI={10.1136/qshc.2007.023622}, number={3}, journal={Quality and Safety in Health Care}, author={de Vries, E N and Ramrattan, M A and Smorenburg, S M and Gouma, D J and Boermeester, M A}, year={2008}, pages={216–223} }
@article{de Vries_Ramrattan_Smorenburg_Gouma_Boermeester_2008b, address={London}, title={The incidence and nature of in-hospital adverse events: a systematic review}, volume={17}, url={http://0-qualitysafety.bmj.com.pugwash.lib.warwick.ac.uk/content/17/3/216.full}, DOI={10.1136/qshc.2007.023622}, journal={Quality & safety in health care}, publisher={BMJ Publishing Group}, author={de Vries, E.N. and Ramrattan, M.A. and Smorenburg, S.M. and Gouma, D.J. and Boermeester, M.A.}, year={2008}, pages={216–223} }
@article{Walshe_Offen_2001a, title={A very public failure: lessons for quality improvement in healthcare organisations from the Bristol Royal Infirmary}, volume={10}, DOI={10.1136/qhc.0100250}, number={4}, journal={Quality and Safety in Health Care}, author={Walshe, K and Offen, N}, year={2001}, pages={250–256} }
@article{Walshe_Offen_2001b, address={London}, title={A very public failure: lessons for quality improvement in healthcare organisations from the Bristol Royal Infirmary}, volume={10}, url={http://0-qualitysafety.bmj.com.pugwash.lib.warwick.ac.uk/content/10/4/250}, DOI={10.1136/qhc.0100250}, number={4}, journal={Quality in Health Care}, publisher={BMJ Publishing Group}, author={Walshe, K. and Offen, N.}, year={2001}, pages={250–256} }
@book{Weick_Sutcliffe_2007a, address={San Francisco}, edition={2nd ed}, title={Managing the unexpected: resilient performance in an age of uncertainty}, url={https://www.dawsonera.com/guard/protected/dawson.jsp?name=https://idp.warwick.ac.uk/idp/shibboleth&dest=http://www.dawsonera.com/abstract/9780470178591}, publisher={Jossey-Bass}, author={Weick, Karl E. and Sutcliffe, Kathleen M.}, year={2007} }
@book{Weick_Sutcliffe_2007b, address={San Francisco}, edition={2nd ed}, title={Managing the unexpected: resilient performance in an age of uncertainty}, publisher={Jossey-Bass}, author={Weick, Karl E. and Sutcliffe, Kathleen M.}, year={2007} }
@book{Womack_Jones_2003, address={London}, edition={Rev. and updated}, title={Lean thinking: banish waste and create wealth in your corporation}, publisher={Simon & Schuster}, author={Womack, James P. and Jones, Daniel T.}, year={2003} }
@book{Womack_Jones_Roos_2007, address={London}, edition={New ed}, title={The machine that changed the world}, publisher={Simon & Schuster}, author={Womack, James P. and Jones, Daniel T. and Roos, Daniel}, year={2007} }
@misc{Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry - Executive summary_2013, url={http://www.midstaffspublicinquiry.com/sites/default/files/report/Executive%20summary.pdf}, year={2013} }
@misc{The importance of human resources management in health care: a global context, url={http://www.human-resources-health.com/content/4/1/20} }
@article{Managing competing organizational priorities in clinical handover across organizational boundaries, url={http://hsr.sagepub.com/content/20/1_suppl/17.full} }
